He gets onto my system and to finds out the the designjet driver is not correct there is something missing and he would rewrite the driver they gave me and have it ready on Monday. Finally I nail them down about midnight my time and say lets do this now. the tech said he talked with the printer person and there are no problems with the designjet driver and it had to be something with my system and he needed to logon to my system to see what the problem is. I sent in another technical support help about 3 weeks ago saying I still cannot print to my Hp designjet 500.
If you read the above Shaun says that the printer I have mentioned is being used by many successfully. That’s why we have an FAQ site, video lessons and Help Desk etc. Please note, there are literally thousands of printer and cutter models on the market these days and with all the variations of Windows and PCs along with all the applications and virus checkers on the market there are so many moving parts that on occasion there are problems and issues that we need to help you work through… Often there are specific settings updated by our programmers directly on a client’s computer depending on individual setups and circumstances and we’ve just released Service Pack 2 and have several new HP and Roland Drivers - so what I suggest is that you get this update at:Īlso, please drop Tech Support a line on the Help Desk if you’re still having problems. All of the machines you've mentioned are used successfully by many of our customers with VinylMaster Xpt - but that said - there have many updates along the way, especially in recent weeks and months.
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